Keep Your Website Running Smoothly with Ongoing Support.

Enjoy hassle-free website and store maintenance from professionals who already understand your business and platform.

Illustration of a calendar with date marked retainer

Retainer Plans vs. Ad Hoc Requests

	retainer	Ad Hoc
Communication	Regular, scheduled check-ins and progress reports	Limited to specific request-related communications	Regular, scheduled check-ins and progress reports
Cost Structure	Predictable monthly fee with potential for discounted rates	Higher hourly rate ($200/hr) with 25% rush fee for < 2 week turnaround + deposit	Predictable monthly fee with potential for discounted rates
Flexibility	Ability to adjust priorities within allocated hours	Limited flexibility, each request treated separately	Ability to adjust priorities within allocated hours
Pricing Structure	Set number of hours at a lower hourly rate. Overage hours billed at a discounted rate	Higher hourly rate ($200/hr), billed for actual time spent	Set number of hours at a lower hourly rate. Overage hours billed at a discounted rate
Proactive Maintenance	Regular updates, security checks, and performance optimization	Reactive fixes only, as requested	Regular updates, security checks, and performance optimization
Project Management	Unlimited requests within allotted hours, managed as ongoing work	Each request is treated as a new project, requiring a deposit before work begins. Full payment required before any subsequent requests are fulfilled	Unlimited requests within allotted hours, managed as ongoing work
Reporting & Analytics	Regular performance reports & insights	Basic metrics provided upon request	Regular performance reports & insights
Resource Allocation	Dedicated team members familiar with your project	Assigned based on current availability	Dedicated team members familiar with your project
Response Time	Guaranteed response within 1 business day	Response time varies, typically within 3 - 5 business days	Guaranteed response within 1 business day
Service Priority	High priority with dedicated time slots	Lower priority, handled as time permits	High priority with dedicated time slots
Strategic Planning	Long-term roadmap & growth-oriented improvements	Limited to specific requested changes	Long-term roadmap & growth-oriented improvements
Urgent Tasks	Promptly addressed within agreed SLAs	Subject to availability and potential rush fees	Promptly addressed within agreed SLAs

Option 1

Basic Maintenance

Ideal for businesses needing periodic updates, security checks, and content adjustments to keep their site fresh and functional.

Includes

Monthly updates & bug fixes
Security monitoring
Performance audits

$150/month

Option 2

Active Support

Perfect for brands looking for frequent updates, performance optimizations, and feature enhancements.

Includes

Everything in Basic
Content updates
Small feature development

starting at $1,200/month

Next Steps

To join our retainer program, you must have a website or store that we built for you. You can request access to our retainer program below, and we’ll walk you through the next steps.

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Ready to Start?

If you already have a site built by us, you can request access to our retainer program for ongoing support. If not, you can book a Seed Sprint or Bloom Build to create something amazing from scratch!